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Feb 15, 2024
Keep Calm and Carry On Under Fire
Every organization can be vulnerable to some kind of crisis. The variety is possibly infinite, depending on the size and scope of the business. Even a broken pipe and a flood could prove disastrous for a small business. Read through for a brief lesson on crisis management.
Usually, serious crises pose threats and embody an element of some surprise stemming from unique or unanticipated events. Although the probability of occurrence may be rare, the resulting impact can be immense.
The art of crisis management involves managing, preparing for, limiting and mitigating damage. It calls for prompt and resolute actions driven by swift decisions that are often made on the fly. Customers or key employees could flee in droves, operations could be disrupted and assets such as factories and offices could be affected. Managing and not managing a crisis correctly could impact an organization, people's livelihoods and even the physical safety of employees. At all costs, you want to prevent a catastrophe, which is the result of a badly handled crisis.
So much can go wrong
While each unique crisis ultimately requires its own solution, major corporate threats tend to fall into certain categories, such as:
- Natural disasters — storms and hurricanes such as Katrina, the 2021 U.S. tornadoes, and the 2016 earthquakes in Kumamoto, Japan, which also impacted companies that relied on manufacturing that occurred there.
- Technology — breakdowns, such as Google's in 2020, software malfunctions, and data breaches and losses.
- Deception and unethical and illegal conduct — Wells Fargo created fake unauthorized accounts, leading to a $3 billion settlement for the impacted victims of this fraud.
- Accidents — A 737 MAX aircraft suffered two fatal crashes in 2019, causing grounded airplanes, canceled flights, travel disruptions and a blow to Boeing's stock price, finances and reputation.
- Financial — cash flow or credit crunches, from individual firms to widespread contagion, such as the Great Recession.
Globalization amplifies the consequences of local flare-ups with a domino effect. At the same time, modern technology, such as social media, increases the rapid spread of rumors and negative information. Consequently, the window for damage control has narrowed.
Proper prior planning prevents poor performance
Those six words sum up the best defense against the unknown and unknowable. The general goal of crisis management is to return the business to normal as soon as possible and with the fewest possible repercussions. Having a plan is central to achieving that. However, since every crisis is unique, it is futile to try to construct systematic step-by-step plans to fit every contingency. The only practical solution is to learn and evolve midstream, if necessary, and be ready to adapt tactics to fit the current problem.
Ian Mitroff, an organizational theorist, has developed a highly regarded five-stage model for managing crises:
- Signal detection — prepare and prevent by monitoring early signs closely.
- Prevention/preparedness — actively probe for risk factors.
- Damage containment — keep a crisis from spreading and contaminating.
- Recovery — return to normal systems and operations as soon as is feasible.
- Learning — perform a thorough review, critique for lessons learned and redesign to prevent future recurrences.
Large organizations sometimes employ a dedicated crisis manager. In smaller settings, the HR department may serve as a channel for consistent internal communication and feedback. A crisis team typically comprises the head of each department, the company lawyer and an HR representative. And a team member can coordinate sub-teams.
Some golden rules
Panic is never the answer. A crisis sometimes brings out the best in leadership. That is when character is ultimately tested in the workplace. You should assume your colleagues are also feeling the heat. They will draw on your example if you can keep a cool head.
Above all, be honest and keep the lines of communication flowing to all stakeholders. Do not make excuses. Holding yourself accountable is a sign of a true leader. It may be tempting to downplay the gravity, but do not pretend you hold a nonexistent solution or make unrealistic promises you cannot fulfil. If there is a risk of redundancies to come, it may be fair to warn employees.
Try to stay organized. Keep providing updates, even if nothing has really changed. You could trigger mass anxiety if you suddenly clam up, as co-workers will suspect the worst. Regular meetings can help boost morale.
©2024
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Scam Warning For PA Businesses
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The IRS's "Cannabis/Marijuana Initiative”
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A walkthrough showing the functions of the Employer on the GO performance management system!
Sep 07, 2020
Employer on the GO Tutorial: HR Company Announcements
A walkthrough showing how to post and view company announcements with Employer on the GO!
Sep 03, 2020
Initial Guidance: Employee Tax Deferral Executive Order
New language from the White House offers a temporary payroll tax deferral - should you take advantage of it?
Aug 28, 2020
Back-To-School FFCRA Guidance
The "when," "where," and "how" on returning to school aren't set in stone just yet - here are a few answers to questions you may have in the meantime.
Aug 17, 2020
At-Will Employment: What Does it Mean?
You've heard the term - let's dig a little deeper!
Jul 23, 2020
Potential New FFCRA Rules from the Department of Labor
The guidelines surrounding employee leave due to COVID-19 are still evolving - stay on top of it all!
Jul 10, 2020
Q&A: COVID-19 Employer Guidelines
Managing employees is different than ever before - what should you be prepared for?
Jun 26, 2020
Employer on the GO Tutorial: Payroll Journal Access & Summary
A walkthrough detailing the contents of your payroll journal in Employer on the GO!
Jun 25, 2020
Employer on the GO Tutorial: Approve Payroll & Notify Provider
A walkthrough showing how to finalize your payroll and inform your provider with Employer on the GO!
Jun 24, 2020
Employer on the GO Tutorial: Preview & Process Payroll
A walkthrough showing how to preview your payroll before processing using Employer on the GO!
May 26, 2020
Employer on the GO Tutorial: Enter Payroll Hours using the Enhanced Pay Grid
A walkthrough showing how to enter payroll hours using the Enhanced Pay Grid from Employer on the GO!
May 19, 2020
Employer on the GO Tutorial: Navigate Enter Payroll Setup Menu
A walkthrough showing how to edit and understand the Enter Payroll Setup menu with Employer on the GO!
May 07, 2020
Should You Rethink Paid Leave?
Don't demonize paid time off - celebrate it!
Apr 28, 2020
Employer on the GO Tutorial: Access and Manipulate Payroll Detail Reports
A walkthrough to access and customize your payroll detail reports as an Employer on the Go user.
Apr 27, 2020
IRS Unveils 'Get My Payment' Feature
Curious about your eligibility for COVID-19 stimulus payments? Check out this new tool from the IRS!
Apr 24, 2020
Employer on the GO Tutorial: Payroll Document Access and Details
A walkthrough to access and understand your payroll documents package as an Employer on the Go user.
Apr 22, 2020
9 Advantages Of Automated Time Tracking
Take advantage of automated time tracking to optimize your workforce.
Apr 15, 2020
The Importance of Time-Off Management
Paid time off can be a great tool to improve employee morale and productivity.
Apr 13, 2020
Employer on the Go Tutorial: Quarterly Report Access/CARES Act Report
A walkthrough to access quarterly reports packages as an Employer on the Go user.
Apr 09, 2020
TimeWorksPlus Has Geofencing!
If you need to know whether or not your employees are working in the correct location, you need Geofencing.
Apr 07, 2020
Scam Warning: Fraudsters Using New Tactics to Steal Personal Data During COVID-19 Pandemic
Unfortunately, even in times of crisis, there are those who seek to benefit at the expense of others.
Mar 20, 2020
Why Is Taxation Related To Cannabis Businesses So Complicated?
Beware: 2020 Could Be A Banner Year For IRS Audits Of Cannabis Businesses
Feb 23, 2020
3 of 4 Business are Underinsured – Is Yours Protected?
Insurance often feels like an unnecessary cost - until you need it.
Dec 31, 2019
Six Payroll Problems To Keep In Mind
Getting a grip on your payroll can ease the burden on cash flow and help your company remain afloat.
Dec 30, 2019
Solutions To 7 Frustrating Employee Scheduling Problems
Employee scheduling doesn’t have to be a dreaded chore. TimeSimplicity is your solution.
More News & Press can be found in our Archive.
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